Maintenance Requests
Submit your maintenance requests with the links below.
Except for emergencies, all maintenance request must be made in writing. We prefer that you use this link to the tenant portal and complete the maintenance request form with as much detail as possible. Please include a picture if you have difficulty explaining your issue.
You may also email us your service request to our maintenance email address: [email protected]
If you have requested a non-emergency work order, it will be handled in the order in which it was received, with some work orders taking priority status based on need. We certainly value your time and needs and will handle your concerns as soon as possible. Remember, we are required to run repairs and requests by the homeowners before taking action on most requests.
A professional is coming to your home soon.
Please note that when you put in a work order request, you have essentially requested a team-member or maintenance professional to enter your home to make repair. Whenever possible, we will let you know what day we will be entering your home to provide the service that you have requested. Unfortunately because of the nature of repairs, we cannot always give you a definite time or make a guarantee that your repair will be complete on the day that your home is serviced. In most cases, you will be contacted by one of our trusted maintenance professionals to schedule directly with you.
If your request is a maintenance emergency during business hours, please call the office at 757-481-0441 and have someone in the property management department paged to assist you. If this is an after-hours emergency, our office voicemail is set up to prompt you to our 24-hour emergency team-member. Please see below for what may be considered a maintenance emergency.
Office Hours: Monday – Friday 9:00 a.m. – 5:00 p.m.
Examples of Maintenance Emergencies
If you experience one of the following, just call the office phone number and follow the prompts for emergency maintenance assistance. Your message will be delivered to our On-Call team member.
Electrical
Any major electrical problem or power outage. Please check your breaker box to see if something has tripped. Use this link to troubleshoot your breakers: Lost Power Checklist
No Power
No power to your stove and/or refrigerator. Use the above link to check the breakers to those items.
Water Leaks
Any water leaks that cannot be contained in a bucket until the next business morning or any water leak that may be causing structural damage.
Sewers
Any major sewer back-ups or non-working toilet in a home having only one bathroom. Tenants with multiple bathrooms should use the working toilets until a plumber can be scheduled to come out. Secondary damage caused by continuing to use a toilet that was reported as malfunctioning could be charged to the tenant.
No Air/Heat
No air-conditioning when outside temperature is over 80 degrees. No heat when outside temperature is under 50 degrees. Please note that work cannot be performed on air conditioners in rain, lightning or at night. Please check the red emergency switch if present at the home to determine if someone has turned it to the “off” position. This will cause the heat/AC to cease functioning. Use this link to troubleshoot your HVAC system function: HVAC Checklist
If your problem is not listed above, please leave a message in my email, or on my voicemail. We will address all other service calls during normal business hours.
Lock Outs
Lock outs are NOT considered an emergency and are handled only if someone from our team can come out only. Tenant (leaseholders with ID) can be provided with a key during business hours at no charge, just call the office and we will arrange pick up for you. After business hours, if a team member is available and can accommodate bringing your key to your home, there is a fee due upon delivery of the key of $75.00. If no one from our office is available, our go-to locksmith is Mid Atlantic Safe & Lock/Scott (757)816-2052